Tuesday to Saturday: 11 am to 6 pm
Sunday: 10 am to 5 pm

Holiday Hours: November - December 31st
Monday - Saturday: 11am tp 6pm
Sunday: 10am - 5pm

While we are fortunate enough to have created this online boutique, our sales are primarily from our brick + mortar store in Philadelphia, and therefore there is a very small chance that we may sell out of an item before updating our site. We make our best efforts to avoid this from happening.

Purchasing online / on instagram: If you see something on our social media accounts that you are interested in purchasing, please contact us at info@moonandarrow.com or 215-469-1448 as we may have it in the shop.

Return Policy? Items must be returned within 14 days of purchase for exchange or store credit ONLY. All products must be in unused condition. Original tags and packaging must be attached and receipt must be presented at the time of return. All vintage, apothecary, consumables, and discounted items are FINAL SALE. No refunds accepted. All workshop and event tickets  are non-refundable.

Visiting Artist and Visiting Vintage Return Policy: Recently, Moon + Arrow has been featuring local artists on a monthly basis, because we are featuring local artists' work for a limited time we will not be accepting returns or refunds for Visiting Artist products. 

Shipping: Once your product has shipped, it usually takes 2 to 3 business days in the US. We are currently not offering shipping outside of the United States but if you would like a customized quote for shipping outside of the U.S. please reach out to us through our email Info@Moonandarrow.com If you have not received your products, please contact us through our email. 

This has been an extraordinary year of unprecedented challenges given the COVID-19 pandemic — and the Postal Service is expecting significant increases in the volume of mail and packages. 

USPS® Coronavirus Updates: Expected Delivery Changes:

USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

I understand some of my mail delivery may be delayed? Why?

Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.

How will this affect delivery of Priority Mail?

Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance.

Missing Mail Definition

Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can:

  • Go to Find Missing Mail for additional information.
  • Submit a Missing Mail search request at MissingMail.USPS.com. 
  • File a claim.
  • Visit your local Post Office™ location for assistance in filling out a Missing Mail request.
  • Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.

When will my letter carrier or mail arrive?

We do not have the ability to find out when a carrier or delivery person will arrive at a specific location. The volume of mail fluctuates daily; therefore, delivery times are not guaranteed. All deliveries should be made by 5:00 p.m. local time Monday through Saturday. Unusual circumstances (such as traffic, staffing fluctuations, severe weather, natural disaster, changes in carrier route, etc.) can cause deliveries to be made after this time.

The information above is provided by the USPS FAQ Page found here.